Support
Email Support
For general questions, bug reports, or feature requests, contact us at support@dozify.app.
Privacy & KVKK
For data requests, deletion, or KVKK applications, write to privacy@dozify.app.
Frequently Asked Questions
Where is my data stored?
Your records are stored in the app's own database in iOS's sandbox on your phone. Dozify has no cloud; the only upload of health data is a meal photo you choose to analyse.
If I switch phones, will I lose my data?
Not if you back up first. Go to Settings → Backup to create a password-protected, encrypted backup file, then restore it on your new device from the same screen. There's still no cloud sync: the backup file itself is yours to keep (Files, email, AirDrop, etc.).
How do I cancel Premium?
Manage or cancel your subscription in the App Store (Settings → Apple ID → Subscriptions). Cancelling stops future renewals: you keep Premium until the end of the period you already paid for.
Will my Premium work on another device?
Yes. On your new device, open the Premium screen and tap "Restore purchases" while signed into the same Apple ID you subscribed with.
How do I add the Ozempic® / Wegovy® pen form?
Go to Medications → Add → select Ozempic or Wegovy → choose "Pre-filled pen" → set your prescribed dose.
Why can I pick Mounjaro® as both a pen and a vial?
Mounjaro comes as a pre-filled KwikPen in some markets and as a vial in others. Dozify offers both forms so you can pick the one that matches the product you were prescribed.
My reminders are not working: what should I do?
Open your phone Settings → Notifications → Dozify → enable notifications. Also check that "Do Not Disturb" or a Focus mode is not silencing Dozify.
How do I delete all my data?
Settings → Delete My Data → choose to delete selected categories or everything. Uninstalling the app deletes the records on this phone. Files you exported, anything you wrote to Apple Health and your own iPhone backups are separate.
How do I create a PDF report?
Go to Reports → New Report → choose summary, detailed, or doctor-visit format → select date range → Generate. The PDF can be shared by email, AirDrop, or any other app.
Does the app give medical advice?
No. Dozify is a tracking tool only. It does not recommend doses or interpret medical results. Always consult your doctor or pharmacist for clinical decisions.